Frequently Asked Questions
Everything you need to know about shopping with SurfStitch.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also track your shipment by logging into your SurfStitch account and viewing your order history.
What is your return policy?
We offer 30-day returns on most items. Products must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, some items like swimwear and undergarments may have specific restrictions.
Do you offer international shipping?
Yes, SurfStitch ships to various international destinations. Shipping costs and delivery timeframes vary depending on the destination country and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Zip Pay.
How do I know if an item will fit?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is placed, we are usually unable to make changes. However, if you contact our customer service team immediately, we will do our best to assist you.