Returns & Exchanges
At SurfStitch, we want you to be 100% satisfied with your purchase, which is why we offer a flexible 30-day return policy for most items. Whether you need a different size or changed your mind, our streamlined process ensures a quick and easy resolution.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring they are in unworn and resaleable condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Take your package to any authorized drop-off point and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing